Technical Help   Tags: troubleshooting  

Don't fall behind on your research projects!   While your library access problems are being investigated, visit the guide below to see freely available, scholarly research options. 

Click below to jump to troubleshooting tips to help with technical problems encountered in the APUS Online Library and its resources.

Authentication

• Be sure that you are entering the library through the link that is provided in your classroom.  If you are using the library link in your classroom and are still having problems, continue to the troubleshooting steps below.

Browser Settings

1. Shut Down, Reboot, Log into Campus, Click to Online Library.  This seems simple, but solves a surprising number of problems.
2. Turn off Pop-Up Blocker.  Find instructions here.
3. Clear your browser's cache.   See instructions for different browsers at WikiHow and Google.
4. Turn Cookies On.   See instructions for enabling cookies here.
5. Reset Security Level. Visit this site and scroll down to instructions for your browser.
6. Allow as Trusted Site.  This is also illustrated here.
7. Firewall Adjustments: If you are still having troubles and running a firewall such as ZoneAlarm, BlackIce, or Norton Internet Security, you may have to tune the program to grant access; or, temporarily disable it.
8. Alternate Browser: Try downloading Mozilla Firefox, Google Chrome (both are free) or another browser. 

Browser Requirements and Security

1.  Check Your Browser:  Some websites demand plugins or downloads before they will fully engage: Flash Player , Java and Adobe Reader are common (and free) examples.  In addition, many databases have minimum browser requirements that must be met:

• ProQuest: click here for browser specifications or try the Browser Health Check.
• EBSCO: click here for browser specifications
• LexisNexis: click here for troubleshooting tips or try the Browser Utility
• MacIntosh note: some specialized web browsers (like Safari) may not work with the database or e-book services.  Try downloading Mozilla Firefox or Google Chrome (both are free) .

2.  Check Your Browser Cookie Settings: Make sure your "Cookies" are turned on and set to "Low" or "Accept All."

3.  Security or Firewall Protection: If you have Norton or another security program, you may need to add the database's address or URL (http://...) to the "Allow" preferences; Or, you may want to temporarily disable the security program while accessing the database.

Occasionally we have notice of system updates that may temporarily impact access to library databases, course materials or the Sakai classrooms.  

Check this list:

• if you experience technical difficulties and the troubleshooting steps do not help
• if you have an assigment due -- if you know when outages may occur, you can make sure to work around them

  Check Outage Alerts